F.A.Q's

DELIVERY & RETURNS


U.K Delivery -

£2.90 per order by Royal Mail Special Delivery. This is a next day service which requires a signature upon delivery.

Please note that your piece is made by hand and will be made to order, this normally takes around 2 weeks.

The delivery time is from the dispatch date and not the date in which you placed the order.


You will receive a confirmation email when your order has been finished and dispatched.


International Delivery -

£8.00 per order by Royal Mail international tracked and signed. Delivery times are estimated between 5-9 working days from date of dispatch.

 
The delivery time is from the dispatch date and not the date in which you placed the order


Please note that your piece is made by hand and will be made to order, this normally takes around 2 weeks.

You will receive a confirmation email when your order has been finished and dispatched.

 
RETURNS & EXCHANGES

We currently do not offer returns or exchanges due to hygienic reasons. We apologise for any inconvenience.

All sales are finally. Please shop carefully.


FAULTY PRODUCT

If your product is faulty, something is missing or you've been delivered the wrong product please contact us at gildjewellery@hotmail.com within 14 days of receiving the product.

JEWELLERY CARE

To keep jewellery in perfect condition, avoid excessive moisture and heat.

It is best not to expose your jewellery to chemical products such as perfume or hairspray.